Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

  • See our Shipping policy for order preparation and estimated transit times.

  • Standard shipping is free (€0). Express shipping has a fixed cost of €9.99 per order. Both options apply to Italy and the other European Union destinations served by this store. Both include a tracking number.

  • Yes. Standard shipping is free (€0). You can also choose Express shipping for a fixed €9.99 per order. Both include a tracking number.

  • This store ships to the European Union destinations served, including Italy. Select your delivery country on the website to check availability.

  • Select your delivery country on the website. For assistance with destination availability, contact online@cristianzerotre.com.

  • Both Standard and Express shipping include a tracking number so you can follow your shipment.

Returns & Refunds

  • Yes. Request a return through your customer account. Returns are refunded; no direct size exchanges. See the Return policy.

  • You have 15 days from receipt to request a return. Your statutory rights for faulty or non-conforming goods remain unaffected.

  • See our Return policy for refund amounts, timing, applicable return costs and the treatment of any diminished value. Opening the packaging to inspect the goods does not by itself exclude a refund.

  • For withdrawal from the entire order, standard outward delivery costs are reimbursed; additional costs for a more expensive delivery option are excluded. Our return service costs €5 for Italy or €15 for other EU countries. See the Return policy, including the rules for faulty goods.

  • Our return service costs €5 for Italy or €15 for other EU countries, deducted from the refund. These charges do not apply to returns required to remedy faulty or non-conforming goods. See the Return policy.

Warranty & Repair

  • Your statutory guarantee covers products that are faulty or do not conform to your order. See our Terms and conditions for the applicable rights and remedies. These rights are separate from our 15-day return period.

  • Contact online@cristianzerotre.com with your order number and a description of the issue. Photos can help us assess the problem.

  • No. Your statutory guarantee is included with your purchase. You do not need to buy an extended warranty to exercise your legal rights.

Payments & Safety

  • Payments are processed through the payment providers available during your purchase. For information on personal data, see our Privacy policy.

  • Yes. Select one of the payment methods offered during your purchase.

  • Read our Terms and conditions and Privacy policy, or contact online@cristianzerotre.com.

  • The available payment methods are displayed during your purchase and may vary by country and order.